97.8%—Attendees rated ICMI courses either very good or excellent.
98.1%—Attendees rated ICMI facilitators either very good or excellent.
*Statistics based on North America seminars, over 750 respondents. |
Given the hundreds of training options available today, we are honored that more contact centers entrust ICMI with developing and delivering educational programs to meet their needs.
Unparalleled quality, flexibility, and value are the hallmarks of ICMI’s award-winning solutions. Since 1985, we’ve been privileged to help more than 70,000 call center professionals worldwide obtain the knowledge and skills needed most for on-the-job success.
ICMI’s first-hand understanding of the call center environment ensures that every topic is presented within the context of a working contact center, and provides valuable insights into industry best practices.
ICMI’s Training Solutions
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Upcoming Seminars
Essential Skills and Knowledge - July 15-16, 2008
Managing Sales in Contact Centers - July 15-16, 2008
Workforce Management: The Basics and Beyond - July 15-16, 2008
Forecasting Part 1: The Fundamentals of Success - July 18, 2008 (2-4pm Eastern)
Essential Skills and Knowledge - July 21-22,2008
Contact Center Technology - July 22-23, 2008
Essential Skills and Knowledge - July 22-23, 2008
Customer-Focused Listening - July 24, 2008 (2-3:30pm Eastern)
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