ICMI Symposiums

2014 Locations

Orlando - Complete

Orlando - Complete

March 4-7, 2014

000 days until Orlando - Complete

Nashville - Complete

Nashville - Complete

June 24-27, 2014

000 days until Nashville - Complete

Las Vegas

Las Vegas

September 23-26, 2014

060 days until Las Vegas

Vital interactive instructor-led classroom training for contact center professionals - featuring an intimate environment and peer-to-peer networking.

Courses Include:

Advancing Contact Center Quality Through Monitoring and Coaching

At the following locations:

Las Vegas

I was very impressed with the depth of knowledge the facilitator had. She also did an amazing job of keeping everyone engaged by including effective, meaningful activities!
Kelly Shepro,
Contact Center Supervisor
Dean Health Plan, Inc.