If you're a call center professional looking to enhance your knowledge on a wide range of critical industry topics - ranging from strategy to hands-on coaching, from knowledge management to financials - ICMI Training Symposiums are the place to be.
Essential Skills and Knowledge for Effective Contact Center Management
At the following locations:
San FranciscoPhiladelphiaMinneapolisOrlando
The Workforce Management Boot Camp
Advancing Contact Center Quality Through Monitoring and Coaching
Contact Center Strategy: A Planning Workshop