ICMI Symposiums

2012 Locations

San Francisco
San Francisco

San Francisco

March 27-30, 2012

047 days until San Francisco

Philadelphia
Philadelphia

Philadelphia

June 19-22, 2012

131 days until Philadelphia

Minneapolis
Minneapolis

Minneapolis

August 21-24, 2012

194 days until Minneapolis

Orlando
Orlando

Orlando

November 13-16, 2012

278 days until Orlando

If you're a call center professional looking to enhance your knowledge on a wide range of critical industry topics - ranging from strategy to hands-on coaching, from knowledge management to financials - ICMI Training Symposiums are the place to be.

Courses Include:

Essential Skills and Knowledge for Effective Contact Center Management

At the following locations:

San Francisco
Philadelphia
Minneapolis
Orlando

The Workforce Management Boot Camp

At the following locations:

San Francisco
Philadelphia
Minneapolis
Orlando

Advancing Contact Center Quality Through Monitoring and Coaching

At the following locations:

San Francisco
Philadelphia
Minneapolis
Orlando

Contact Center Strategy: A Planning Workshop

At the following locations:

San Francisco
Philadelphia
Minneapolis
Orlando

Passes
Testimonials
ICMI has helped establish call center leaders', like myself, review processes and principles that will enhance our current practices. ICMI has great value and this class is truly 'Essential' to attend!
Miranda Song,
Reservation/Revenue Manager
Northern Quest Resort and Casino
 

Register
San Francisco
Philadelphia
Minneapolis
Orlando

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ICMI

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