ICMI Symposiums

2012 Locations

San Francisco - Over
San Francisco

San Francisco

March 27-30, 2012

000 days until San Francisco

Philadelphia
Philadelphia

Philadelphia

June 19-22, 2012

027 days until Philadelphia

Minneapolis
Minneapolis

Minneapolis

August 21-24, 2012

090 days until Minneapolis

Orlando
Orlando

Orlando

November 13-16, 2012

174 days until Orlando

If you're a call center professional looking to enhance your knowledge on a wide range of critical industry topics - ranging from strategy to hands-on coaching, from knowledge management to financials - ICMI Training Symposiums are the place to be.

Courses Include:

Essential Skills and Knowledge for Effective Contact Center Management

At the following locations:

Philadelphia
Minneapolis
Orlando

The Workforce Management Boot Camp

At the following locations:

Philadelphia
Minneapolis
Orlando

Advancing Contact Center Quality Through Monitoring and Coaching

At the following locations:

Philadelphia
Minneapolis
Orlando

Contact Center Strategy: A Planning Workshop

At the following locations:

Philadelphia
Minneapolis
Orlando

Passes
Testimonials
I was very impressed with the depth of knowledge the facilitator had. She also did an amazing job of keeping everyone engaged by including effective, meaningful activities!
Kelly Shepro,
Contact Center Supervisor
Dean Health Plan, Inc.