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Recent Polls


Do you believe customers want SMS support?

February 26, 2014 – Comments (1)


Do you offer Undertime in your call center?

April 24, 2013 – Comments (1)


What is your contact center's top agent issue?

February 21, 2012 – Comments (2)


Does your contact center prefer multi-skilled agents?

December 20, 2011 – Comments (1)


Is your contact center planning to expand in 2012?

November 01, 2011 – Comments (2)


How secure do you feel about your job right now?

August 17, 2011 – Comments (1)


What size is your call center?

July 12, 2011 – Comments (2)


What type of call center are you in?

June 22, 2011 – Comments (2)


Where do you find your supervisors?

June 01, 2011 – Comments (2)


QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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