ICMI invites members of the media and analyst community to receive complimentary access to resources on the ICMI website such as:
- Reports
- Books
- White Papers
- Discussion Room
To receive press access to these resources, please contact:
Marta Kelsey
Senior Marketing Manager
mbaker@icmi.com
719.785.5364
2011 Press Releases
ACCE 2012 Site Tour Line-up Revealed - December 7, 2011
ICMI Announces the Return of Call Center Demo & Conference - July 12, 2011
ICMI Certifies ADP® via its Customer Management Operations Standards Program - June 23rd, 2011
ICMI Attracts 800+ Contact Center Professionals to ACCE 2011 - June 17, 2011
SimplyCT Offers New Solution to Transform Call Centers - June 15, 2011
ICMI Becomes Exclusive Licensee of CIAC - June 14, 2011
ICMI Wins GSA Contract - April 21, 2011
ICMI’s ACCE Conference & Expo Announces 2011 Keynote Lineup: Dynamic Presenters Deliver Critical Information on Improving Contact Center Performance - March 29, 2011
ICMI Announces ACCE 2011 Video Contest Call for Entries - March 9, 2011
ICMI Executives to Speak at the American Teleservices Association Annual Convention & Expo and Society of Workforce Planning Professionals Conference in March - March 1, 2011
ICMI Announces the ACCE 2011 Conference & Expo to Bring Contact Professionals Together to Better Understand “the Voice of the Customer” - February 23, 2011
ICMI Announces 2011 Executive Summit In San Diego - January 18, 2011
Customer Self-Service and Multichannel Contact Center Research Results Released - January 18, 2011
ICMI 2011 Symposiums Four Locations Announced - January 12, 2011
2010 Press Releases
Nominations Open for 2011 ICMI Global Call Center of the Year - December 1, 2010
ICMI Introduces Revolutionary Predictive Modeling Calculator - October 6, 2010
ICMI Launches a Self-Service Contact Center Study - October 1, 2010
ICMI Announces the 2010 Global Call Center of the Year Award Winners - June 25, 2010
ICMI Unveils the Customer Management Operation Standards Program - June 24, 2010
ICMI Attracts Nearly 800 Contact Center Professionals to ACCE 2010 Conference & Expo in New Orleans - June 24, 2010
ICMI Releases its 2010 ICMI Contact Center Workforce Management Report - June 23, 2010
ICMI Opens Nominations for the 2010 Spirit of Service Award - June 14, 2010
ICMI Unveils ACCE 2010 Video Contest Winners - Theme Focused on Call Center Best Practices- June 3, 2010
ICMI's ACCE Event To Partner With The Beacon Of Hope Resource Center To Restore New Orleans Neighborhoods Impacted By Katrina- May 19, 2010
ICMI Announces the 2010 Global Call Center of the Year Awards Finalists- May 14, 2010
Multiple Training Classes for Contact Center Professionals Come Together at ICMI's Chicago Symposium, July 20-23 in Chicago, IL-May 5, 2010
ICMI ACCE 2010 Conference Program Helps Contact Center Professionals to Improve Center Performance-April 28, 2010
Call Centers Doing Their Part To Make Every Day Earth Day-April 8, 2010
ICMI’s ACCE Conference & Expo Announces 2010 Keynote Lineup: Dynamic Keynote Presenters-March 31, 2010
International Customer Management Institute Launches First Training Course Devoted Exclusively to Managing Contact Center Finances-March 23, 2010
Call Center Workforce Management Practices and Strategies Survey Launced Today by the International Customer Management Institute-March 18, 2010
ICMI Announces San Diego Training Symposium Agenda-March 10, 2010
ICMI Announces the Second Annual ACCE 2010 Video Contest-March 4, 2010
ICMI Announces the ACCE 2010 Conference & Expo, Brings Contact Professionals Together to Improve Contact Center Performance-February 25, 2010
Multiple Training Classes for Contact Center Professionals Come Together at ICMI's San Diego Symposium, April 20-23 in San Diego, Ca-January 27, 2010
ICMI Training Comes to Canada Multiple Training Classes for Contact Center Professionals To Be Offered at ICMI's Toronto Symposium, April 27-30 in Toronto, Canada-January 27, 2010
The International Customer Management Institute Opens Nominations For the 2010 Global Call Center of the Year Award-January 20, 2010
