Changes to ICMI Membership

Exciting changes are taking place at ICMI. One of the greatest benefits we offer to our large community of contact center professionals is the free exchange of information and ideas between peers and colleagues. That's why we’re opening membership to our entire community and ending our practice of paid membership.

How do these changes affect you?

Many of the benefits of paid membership will now be available to the entire ICMI community free of charge. Every contact center professional in our community will have access to ICMI’s entire wealth of tools and resources, which will be enhanced by the larger membership community. For instance, information sharing in our QueueTips peer group will be greatly enriched by the inclusion of thousands more professionals who have experienced many of the same contact center issues that you face every day. The QueueTips archive and our articles database will be completely available to you.

A special note on member pricing: When you visit the e-store on our site, you’ll see pricing for members and non-members. Those members who joined under our paid membership model prior to April 27 can continue to use their discounts until their membership terms expire. While these discounts are not available for new community members (and will expire altogether 2010), we believe that eliminating the cost associated with joining our ICMI community offers an equitable cost savings.

When do these changes take effect?

This change is effective April 27, 2009.

If you have any questions, please contact our Customer Care Center at (800) 672-6177 or icmi@icmi.com.