ACCE: The Largest Call Center Global Gathering in North America


Get Inspired at this Spring's
Must-Attend Call Center Event

ACCE 2012 Brochure

Produced by International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, ACCE(Annual Call Center Expo) is the premier call center conference for the contact center industry.

For 2012, ACCE returns to Seattle, WA, home of the inaugural event back in 2004. Through the years, ACCE has continued to evolve as an essential forum for educational growth, networking, and the sharing of significant and proven best practices.

Over four whirlwind days, you’ll find:

  • Comprehensive education on topics including Voice of the Customer (VOC), Speech and Data Analytics, First Contact Resolution, Multi-Channel Strategy, and Customer Insight Metrics
  • Innovative case studies from companies such as Intuit, Erie Insurance, Autotrader.com, and Pitney Bowes
  • Behind-the-scenes tours of leading call centers
  • Inspiring presenters from top organizations
  • Valuable networking opportunities
  • The latest technologies and services from top industry vendors


Download Your Free ACCE Brochure Now!


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Download Your Free ACCE Brochure Now!