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ICMI eNewsletters	ICMI Training Announcements Keep up to date with the latest training courses and events near you. Plus, receive announcements on new Training products from ICMI as well as special deals that will help you and your team advance your careers. ICMI Event Announcements ICMI produces education-packed conferences focused on the latest industry trends, best practices, and strategies. Receive up-to-date event announcements, special offers, and information that will help you advance your career. ICMI Consulting Announcements ICMI Consulting features industry experts helping companies make sustainable improvements to their customer experiences and business results. Join this email list tol receive periodic updates on relevant case studies, white papers, and events where ICMI consultants will be present. ICMI Management Resources and Insight ICMI provides independent industry news, interactive forums, research, webcasts, events, and other customer management content. Join this email list and be the first to access the latest tools and resources published by ICMI. Call Center Insider Newsletter ICMI's weekly newsletter that provides the latest industry news, solutions, and case studies within the customer-interaction community. Gain access to trends in staffing, multimedia call handling, and new tools and techniques. QueueTips Newsletter QueueTips is ICMI’s popular bi-monthly newsletter featuring highlights from our forum where call center professionals can research answers to any issue. Sign up today to learn from others experiencing the same challenges. The Global Report on Call Center Practices Newsletter The Global Report is a monthly newsletter is authored by Brad Cleveland, one of the world’s foremost authorities on call center management and customer services.

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