Discover ICMI membership

Join thousands of worldwide contact center professionals and become an ICMI member. It is the most respected industry organization for contact center professionals. ICMI is your resource for industry reports, publications, networking opportunities, online discussion forums, Webinars, and more. In addition, members receive exclusive discounts on conferences, special events, training, and the eStore.

What others are saying about ICMI Membership:

ICMI membership gives you access to so many other call center managers who can share their ideas and stories concerning the same issues that we have on a daily basis. It's a great way to network without the traveling expenses. Annita Allen Customer Service Manager Delta Dental Plan of Kentucky

 

I depend on ICMI to keep me current on the call-center industry. It's my one-stop shop for information! Ruth Lochary Director, Customer Solutions Center The HealthCare Group

Member benefits at-a-glance

• Full website access
• Educational members-only webinars
• Research Reports
• ICMI Conference and Expo discounts
• Special event discounts
• Training discounts
• ICMI eStore discounts
• Access to Customer Management Institute archived articles
• Access to QueueTips Archives

Membership Pricing

$299 per year, and additional colleagues from the same organization may join for $125 per year.

To become an ICMI member, download a membership application or purchase online.