Call Center Resources & Insight

Expert's Angle: Why Customer Service Reps Don't Sell… and What You Can Do About It

May 17, 2012 (1)

Why are so many reps are resistant to sell? Ron Volper presents five strategies for converting your customer service team into a customer sales team.

Books

View all books »

The Latest Edition Has Arrived

Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships Purchase Now »

QueueTips

Find all the answers to your call center questions. Review all our questions or submit your own.

Learn More »
Projecting Service Level? 0 Answers
Decreasing Talk Time? 10 Answers
Call Center Insider
ICMI's Weekly Newsletter

Training & Events

QueueTip Posts

1 Explanation of ACD Service Level?
Amanda Reth - 1 answer
1 Average Shrinkage?
Nina Westvold - 1 answer
5 Removing <10 Second Abandons at Skill Level?
Mary Wierbicki - 5 answers
1 Formula for Agents Needed?
Mohamed Haqqi - 1 answer
Read More QueueTips

Webinars & Whitepapers

Articles & Blog Posts

Videos

Sponsorship Opportunities
QuickPoll

Does your center use agent desktop tools?

Yes we do - and they’re great!
Yes, but we’re having some challenges with them.
No, we tried but they didn’t work out.
No, but we'd like to.
No, they’re not for us.
More Polls