Contact Us

ICMI is wholly committed to serving its valued community of call center professionals. We encourage you to contact us with questions about our specific services and solutions.

ICMI Headquarters
Customer Care Center
102 S. Tejon Street, Suite 1200
Colorado Springs, CO 80903

Toll Free: 800.672.6177
Local: 719.268.0305
Fax: 719.268.0184
Email:
icmi@icmi.com

Sales

View the sales territory map.

Matthew Pedersen
ICMI Account Manager
West Region
Rick Amptmann
ICMI Account Manager
Midwest & South Central Region
ramptmann@icmi.com
630.215.6045
Todd Piccuillo 
ICMI Account Manager
East Region
Amanda Mae Miller
ICMI Account Manager
Public Training & Partner Training Program
amiller@icmi.com
516.562.5138
Jody Kudless
ICMI Account Manager
Event, Online Advertising, and Digital Sponsorships
jkudless@icmi.com
732.252.9740
                                
 

Marketing

Marta Baker
Senior Marketing Manager,
Training & Certification and Community Services
mbaker@icmi.com
719.785.5364
Alex Krawchick
Services Marketing Manager, Consulting 
akrawchick@icmi.com
609.759.4706

Rachel Levy
Events Marketing Manager
rlevy@think-services.com
609.759.4738

 

 



Management  

Tara Gibb
Global Brand Director
tgibb@think-services.com 
415.845.1019
Macklin Martin
Executive Director of Consulting
mmartin@icmi.com
630.608.8484
Linda Riggs
Director of Training & Certification
lriggs@icmi.com
443.402.0605
Joy Sobhani
Conference Director
jsobhani@icmi.com
516.562.5155
Layne Holley
Director of Community Services
lholley@icmi.com 
334.424.1549
Brad Cleveland
Senior Advisor, Former President and CEO
bcleveland@icmi.com
410.864.0212


Editorial

Greg Levin
Community Services Manager
glevin@icmi.com
516.562.5045

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