Learn More About the ICMI Consulting Team.
The ICMI Consulting team consists of senior-level consultants with years of customer contact and call center experience. Our consultants have walked in our clients' shoes, and clearly understand what it takes for their day-to-day operations to move forward and succeed. From specific subject matter experts to general consultants to deep-diving workforce management analysts, we identify a client's challenges and assign the best team that will help develop the most appropriate client solutions. And when it is appropriate, consultants will leverage the expansive wealth of knowledge from the entire consulting team.
All ICMI consultants are field-tested, having worked in contact centers for a minimum of five years before becoming ICMI consultants. This results in real-world, actionable client solutions.
We focus on educating clients and empowering them with the appropriate transfer of skills and knowledge from our consulting engagements so they can utilize our solutions long after our projects are completed. We make certain that clients are not just left with recommendations, but also with the in-house know-how necessary to consistently optimize the contact center and customer experience.
ICMI has been in the consulting, training, and publishing business for over 20 years. During that time we have worked with more than 65,000 contact center professionals. Our experience has provided us with contact center experience that no other organization can duplicate. The benefit: Value-added, holistic insight and solutions in an efficient and highly applicable manner.
Without a doubt, our greatest asset is our people. If you are interested in learning more about the ICMI Consulting team, or in becoming a part of our team, please send an email to
consulting@icmi.com.