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Questions for 4/12: Gamification Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 78


4/11/2016
ericamarois
ericamarois
Moderator
Posts: 78
Hey guys! We're thrilled to have Karin Hurt (@LetsGrowLeader) as a guest host for tomorrow's #ICMIchat.

We'll be discussing gamification for training (and more). Join us at 1pm ET on Twitter to participate.

Here are the questions we'll cover:

Q1: How do you define gamification?
Q2: What are some simple, low cost ways to use gamification in the contact center?
Q3a: What are some pros of using gamification in a training program?
Q3b: What are the cons?
Q4: Other than badges, what are some good incentives to offer as a reward for employees?
Q5: How could companies utilize gamification in the hiring process?
Q6: How can companies use gamification with their customers?

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Erica Strother Marois
Community Strategist, ICMI
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