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Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.

Need Help! Planning for growth Messages in this topic - RSS

xabiel.vazquez
xabiel.vazquez
Posts: 3


4/5/2016
xabiel.vazquez
xabiel.vazquez
Posts: 3
Hello!
I was asked to provide a plan on what would I take to double the contact center size. If anybody has done this type of planning please provide me with any info.
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bradleyyoung04
bradleyyoung04
Posts: 7


6/10/2016
bradleyyoung04
bradleyyoung04
Posts: 7
Could I confirm - are you trying to double the size of your 'customer' base? Or the size of your call centre, they are not neccessarily the same thing!
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