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Need Help! Planning for growth Messages in this topic - RSS

xabiel.vazquez
xabiel.vazquez
Posts: 3


4/5/2016
xabiel.vazquez
xabiel.vazquez
Posts: 3
Hello!
I was asked to provide a plan on what would I take to double the contact center size. If anybody has done this type of planning please provide me with any info.
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jeremy.hyde
jeremy.hyde
Posts: 8


4/5/2016
jeremy.hyde
jeremy.hyde
Posts: 8
Can you expand on this a bit? What exactly are you trying to determine?
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xabiel.vazquez
xabiel.vazquez
Posts: 3


4/5/2016
xabiel.vazquez
xabiel.vazquez
Posts: 3
I know right! :-) hard to put in words. the questions was. if we were to double the size of our customer how and how quickly we can ramp up the call center (Call Volume, Associates, Office Space, Phone, PC, training, cost, ect.) I need to write out an operations plan and what steps I would take to accomplish the growth. I can get all the information, am in need of a starting point and or some examples of what the final doc may look like.
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jeremy.hyde
jeremy.hyde
Posts: 8


4/5/2016
jeremy.hyde
jeremy.hyde
Posts: 8
Ok - so you are trying to figure out how to create the actual document not get advice on how to determine the cost, number of agents, etc. Is that correct? One thing I would suggest is using a staffing team and bringing people on contract to hire.
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xabiel.vazquez
xabiel.vazquez
Posts: 3


4/5/2016
xabiel.vazquez
xabiel.vazquez
Posts: 3
yes you are correct im trying to determine how and what information should be in this document. Thanks
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bradleyyoung04
bradleyyoung04
Posts: 7


6/10/2016
bradleyyoung04
bradleyyoung04
Posts: 7
Could I confirm - are you trying to double the size of your 'customer' base? Or the size of your call centre, they are not neccessarily the same thing!
+1 link
se.deluc
se.deluc
Posts: 2


6/23/2016
se.deluc
se.deluc
Posts: 2
Thats a a big point @bradleyyoung is trying to tell you, you have to make a difference between the both.
edited by se.deluc on 6/23/2016
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bradleyyoung04
bradleyyoung04
Posts: 7


12/20/2016
bradleyyoung04
bradleyyoung04
Posts: 7
I am more than happy to provide you with any information that you may require. I actually work as a consultant focusing on call centre best practise and migration options, so happy to offer some insight.
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