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3/29: Maximizing Productivity in the Small #cctr Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 71


3/28/2016
ericamarois
ericamarois
Moderator
Posts: 71
Hey guys! Neal Topf is our host for tomorrow. Look forward to chatting with you all at 1pm ET. Please spread the word :)

Here are the questions for this week:

Q1: What’s the best way to measure productivity in the contact center?
Q2: Is it more or less difficult to achieve productivity goals in a small contact center? Why?
Q3: How can small contact centers incorporate regular training without negatively impacting productivity?
Q4: What’s one tool/technique/policy you’ve used to help your employees stay focused?
Q5: Blocking social media in the #cctr: needed for productivity, or culture & morale killer? Why?
Q6: What’s the best way to handle time off requests fairly in a small contact center?

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Erica Strother Marois
Community Strategist, ICMI
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