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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

3/22 Questions: Tips for Implementing New Channels Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 78


3/21/2016
ericamarois
ericamarois
Moderator
Posts: 78
Hi guys!

#ICMIchat is back tomorrow with special guest host @BoldChat. I hope you'll join us! This topic is a favorite of mine.

Check out the questions we have planned:

Q1: Change can crush culture in the contact center. How do you help agents get excited about a new process?
Q2: How do you determine which new channels your contact center should implement?
Q3: What’s the best way to gauge the success of a new channel rollout?
Q4: What are some mistakes to avoid when implementing a new service channel?
Q5: What are some ways to encourage customers to use new channels?
Q6: What’s one question you’d like our speakers to answer in this webinar: http://ubm.io/1QqXGZx

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Erica Strother Marois
Community Strategist, ICMI
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