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3/1 Questions: Omnichannel - Hype or Holy Grail? Messages in this topic - RSS

jrobbins
jrobbins
Posts: 14


3/1/2016
jrobbins
jrobbins
Posts: 14
Hi Everyone!
I'm your host for today's #ICMIchat as we explore one of the hottest topics in today's contact center: omnichannel service.
I look forward to chatting with you at 1pm ET.

Here are our questions for today:

Q1: In your own words, how would you explain what it means to provide omnichannel #custserv? #ICMIchat #cctr
Q2: What evidence have you seen to support why a company should or shouldn't move to an omnichannel strategy? #ICMIchat
Q3: What technology challenges does today's #cctr face as they prepare for an omnichannel future? #ICMIchat
Q4: How could omnichannel service delivery affect our processes for hiring & training new front line employees? #ICMIchat
Q5: What advice can you give #cctr leaders who will need to start building stronger relationships throughout their org? #ICMIchat
Q6: Omnichannel #custserv: Latest buzzword or an important trend that deserves our attention & focus? #ICMIchat

-Justin
edited by jrobbins on 3/1/2016
edited by jrobbins on 3/1/2016
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