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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

2/23 Questions: #cctr Onboarding Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 79


2/22/2016
ericamarois
ericamarois
Moderator
Posts: 79
Hey guys!

Here are the questions for our chat this week:

Q1: How important do you think the onboarding process is to agent success and engagement?
Q2: How important do you think the onboarding process is to the customer experience?
Q3: What are some ways to make the first day less scary for new #cctr agents?
Q4: With more & more people working from home, what’s the best way to onboard remote #cctr agents?
Q5: How can the #cctr onboard more efficiently & effectively? What’s worked for your team?
Q6: How much ramp up time is necessary before agents are phone (or social/email/chat) ready?


Look forward to talking to you soon! :)

--
Erica Strother Marois
Community Strategist, ICMI
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