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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

1/26/16 Chat Questions Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 71


1/25/2016
ericamarois
ericamarois
Moderator
Posts: 71
Hey guys!

Our topic for tomorrow is "Tackling Turnover in the Contact Center." Our host for the day is @NealTopf

Here are the questions we plan to cover:

Q1: What is the employee retention rate in your organization? (A guesstimate is fine)
Q2: Churn rates are historically pretty high in contact centers. Is that inevitable, or do we need to do better?
Q3: What are some of the major causes of churn in the #cctr?
Q4: What are a few ways to prevent #cctr churn?
Q5: How can the #cctr leverage workforce management tools to help improve agent retention?
Q6: What’s one thing you can do in the next week to make life easier for your agents?


Hope you can join us! (And bring a friend)


Have an awesome Monday! :)

--
Erica Strother Marois
Community Strategist, ICMI
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