ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Questions for 1/19 Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 79


1/19/2016
ericamarois
ericamarois
Moderator
Posts: 79
Hi guys!

Our topic for today is "Lessons Learned from #custserv Nightmares"

I have the privilege of being your host, and I hope you'll join me.

Here are the questions we plan to cover this week:

Q1: Is the customer always right, or is bad customer service ever the customer’s fault? #ICMIchat
Q2: What’s the best way to respond to negative customer feedback? ICMIchat
Q3: How can we teach customer service reps to deal with difficult customers without losing their cool? #ICMIchat
Q4: Is there ever a place for automated social customer service? How can companies avoid automation fails? #ICMIchat
Q5: According to ICMI research most customers think companies value sales over service. How do we reverse this perception? #ICMIchat
Q6: How much do rigid policies impact the #CX? How do you determine when it’s necessary to break policy? #ICMIchat


See you on Twitter at 1pm ET! :)

--
Erica Strother Marois
Community Strategist, ICMI
0 link






Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software