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Questions for 12/15: Virtual Agents Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 71


12/14/2015
ericamarois
ericamarois
Moderator
Posts: 71
Hey guys! Hope you can join us tomorrow for the final #ICMIchat of 2015. Our friends @Dizzion will host. Topic: Are Virtual Agents the Agents of the Future?

Here are the questions we'll cover:

Q1: How do you feel about call centers moving towards work from home and virtualization?
Q2: Do you currently have work from home employees? Why/why not?
Q3: From a people management/operations perspective, what’s the biggest challenge of having remote agents?
Q4: From a technology perspective, what are some of the biggest challenges of having remote agents?
Q5: What are the biggest benefits of allowing agents to work remotely?
Q6: How can contact centers leverage technology to reduce attrition and increase engagement?

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Erica Strother Marois
Community Strategist, ICMI
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