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Alternative Job Titles for CSRs Messages in this topic - RSS

Guest


2/1/2002
Guest
Where can I find a listing of alternative job titles for call center Customer Service Representatives (CSRs)?

- Megan Olafsson
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Guest


3/1/2003
Guest
First, while I am not sure why you are looking for example job titles (i.e. for compensation purposes, morale, customer and employee satisfaction, etc.), if you are looking to “see” what other companies are using as titles for their Customer Service Representatives, you may want to check out several online job sites. For example, www.monster.com or some of the ones specific to call centers such as www.callcentercareers.com or www.callcenterjobs.com or any job posting sites. Second, having been a call center manager as well as my current role as a call center consultant, I can share with you some of the titles I have used and heard used by many other call centers. Some of the titles used include: Customer Service Specialist Customer Advocate Customer Consultant Customer Service Associate Technical Support Specialist Customer Service Agents Client Relations Representative Customer Relationship Manager Call Center Specialist Client Service Representative Customer Care Representative Customer Service Professional Support Analyst Contact Center Representative Customer Response Representative …just to name a few. Lastly, because I believe every center is unique because it is made of unique individuals, I want to offer some thoughts and suggestions to perhaps assist you as you and your team work to decide what title is best for your center. When you are working to select a job title keep in mind that there are essentially three reasons or purposes of a job title: A job title helps to quickly and clearly identify the actual responsibilities and to a degree the authority of an individual It also differentiates employees in terms of their knowledge, skill, and abilities for purposes of the work they are assigned, the compensation they receive, developmental opportunities, etc. To convey to your customers who they are working with. To give your customers the confidence they are working with professionals who will provide them with a quality experience Keeping the above in mind, I would also suggest that: You ask your employees what they think their titles should be. Ask your customers (if that is feasible) who they would want to work with. I hope this helps!

- Anonymous
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Guest


4/20/2007
Guest
Here are other titles for front lines:

Communications Specialist
Communications Representative

- Colleen, University of Rochester
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