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Work in a contact center than supports a financial services organization? This is the space for you to ask questions, share unique challenges, and offer up advice.

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lsmith
lsmith
Posts: 1


9/3/2015
lsmith
lsmith
Posts: 1
I run a small contact center (15 agents) for a Credit Union. I would like to be able to benchmark my call volumes, wait times, hold times, call length, etc. against other comparable FI contact centers. I have been unable to locate this type of information online. Any suggestions on where to go to find this type of industry data?
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