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Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.

Social Media Best Practice Messages in this topic - RSS

matt.rudi
matt.rudi
Posts: 1


7/20/2015
matt.rudi
matt.rudi
Posts: 1
Is anyone aware of a "benchmarking" conference or workshop that provides best practice on responding to social media detractors? Customers more and more are threatening social media if they don't get what they want and I'd like to attend a seminar to see what others are doing to advocate for their companies and mitigate the unfair social media comments.
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