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Contact Center Management 101 Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 76


10/17/2017
ericamarois
ericamarois
Moderator
Posts: 76
Have you been managing contact centers for years? Perhaps you're next in line for a promotion? Or, maybe you're brand new to the contact center? No matter your current status, this chat is for you! Join us at 1:00 ET as we share leadership best practices that apply to life in the contact center and beyond.

Here are the questions we'll cover:


Q1: What are the characteristics of a great manager?

Q2: What unique skills do you need to manage a contact center?

Q3: How can contact centers better invest in employee development?

Q4: What are some resources you'd recommend for new contact center managers?

Q5: What's the best piece of advice you'd give a new contact center manager?

Q6: What's one thing you think most people misunderstand about working in a contact center?

Q7: Can you share a mistake you've made during your time in the contact center? What did you learn from it?

Q8: Who inspires you to be a better leader and why?

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Erica Strother Marois
Community Strategist, ICMI
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