ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

How to Build Trust Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 79


10/3/2017
ericamarois
ericamarois
Moderator
Posts: 79
Good morning, fellow chatters--

After a week off for ICMI Contact Center Demo, I'm excited to return to #ICMIchat. Today, we're celebrating Customer Service Week! The Customer Service Week theme for 2017 is "Building Trust," so that's what we're going to discuss!

Here are today's questions:


Icebreaker: How does your team celebrate customer service week? #ICMIchat

Q1: Why is trust important for employee engagement? #ICMIchat

Q2: What are some practical ways employers can build trust with their employees? #ICMIchat

Q3: Why is trust important for customer experience? #ICMIchat

Q4: What are some actions that cause customers to distrust your brand? #ICMIchat

Q5: What are some actions brands can take to help build trust with customers? #ICMIchat

Q6: What are steps companies or employers can take to repair trust when it's broken? #ICMIchat

Q7: Building trust requires teamwork. How can marketing, sales, and service all collaborate to improve the customer experience? #ICMIchat

Q8: What are some tangible ways to measure customer trust or sentiment? #ICMIchat

--
Erica Strother Marois
Community Strategist, ICMI
0 link






Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software