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Software Implementation Messages in this topic - RSS

tmcgary
tmcgary
Posts: 1


8/22/2017
tmcgary
tmcgary
Posts: 1
Hello,


Here in the next few months we will be implementing WFM/QA software through Calabrio. I'm looking for someone who has recently implemented either Calabrio or another WFM/QA software in their center to share their experiences. Currently we don't have any WFM or QA software and have just under 100 agents. Any feedback on how your process went is much appreciated.


Thanks!
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