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Address formatting challenge with off-shore team Messages in this topic - RSS

raleighcobbii
raleighcobbii
Posts: 1


8/2/2017
raleighcobbii
raleighcobbii
Posts: 1
Do you have any suggestions on how to teach an off-shore team how to format an address in the US? I've shared links to USPS links and they have many examples but, agents are still having an issue updating addresses in the correct format in our CRM.
edited by raleighcobbii on 8/24/2017
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Call Center Analyst
Call Center Analyst
Posts: 2


8/30/2017
We implemented system constraints that pretty much force the user to enter the address correctly. We also utilize addresses services such as Satori and NCOA.
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