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converting chat to call Messages in this topic - RSS

dsittaue
dsittaue
Posts: 1


7/21/2017
dsittaue
dsittaue
Posts: 1
I manage a small, govt contact center (less than 50 agents) that handles complex inquiries via chat and telephone. I am interested in any information pertaining to converting a chat to a call (i.e., the agent contacting the customer) to improve efficiency and customer service. Note: our technology does not support a "call me" feature so looking for other options/strategies/practices to offer this option to clients. Thank you.
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