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Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.

Call Center Facilities Best Practices? Messages in this topic - RSS

shawn_peterson
shawn_peterson
Posts: 2


6/20/2017
shawn_peterson
shawn_peterson
Posts: 2
Where is the best place to find a set of industry standards for call centers or contact centers of the future? Design Ideas? Design Requirements?
edited by shawn_peterson on 6/20/2017
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pmedina
pmedina
Posts: 5


7/14/2017
pmedina
pmedina
Posts: 5
Not sure what you mean. Do you mean typical KPIs? Software? Or are we talking blueprints?
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shawn_peterson
shawn_peterson
Posts: 2


7/14/2017
shawn_peterson
shawn_peterson
Posts: 2
Not necessarily down to blueprints. I am asking such as work stations (chairs, desks, head sets, keyboards), cubicle design, floor layout, etc. Nothing related to performance metrics or work processes.
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dieguez.oscar
dieguez.oscar
Posts: 1


14 days ago
dieguez.oscar
dieguez.oscar
Posts: 1
I am also interested in this kind of information, about best practices about desk layout, work spaces, ratio of rooms needed for coaching, training...etc.
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francisco.salvatierra
francisco.salvatierra
Posts: 2


11 days ago
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