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Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.

Call Center Facilities Best Practices? Messages in this topic - RSS

shawn_peterson
shawn_peterson
Posts: 2


6/20/2017
shawn_peterson
shawn_peterson
Posts: 2
Where is the best place to find a set of industry standards for call centers or contact centers of the future? Design Ideas? Design Requirements?
edited by shawn_peterson on 6/20/2017
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pmedina
pmedina
Posts: 5


12 days ago
pmedina
pmedina
Posts: 5
Not sure what you mean. Do you mean typical KPIs? Software? Or are we talking blueprints?
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shawn_peterson
shawn_peterson
Posts: 2


11 days ago
shawn_peterson
shawn_peterson
Posts: 2
Not necessarily down to blueprints. I am asking such as work stations (chairs, desks, head sets, keyboards), cubicle design, floor layout, etc. Nothing related to performance metrics or work processes.
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