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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

What Do Your Customers Really Think? Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 59


19 days ago
ericamarois
ericamarois
Moderator
Posts: 59
Hi, friends!

I'm happy to be back for #ICMIchat this week, and excited to talk about CSAT. We'll cover these questions during our chat today:

Q1: How does your organization define customer satisfaction?
Q2: Which metric (or metrics) do you use to measure customer satisfaction? Why?
Q3: How does your organization interpret & use satisfaction data to improve the customer experience?
Q4: What are the components of a great customer satisfaction survey? How/where/when should you field it?
Q5: What are some ways to improve survey response rates?
Q6: What are some powerful open-ended questions to include on a CSAT survey?
Q7: What's the best way to share CSAT survey results with the organization?


See you at 10:00 PT/ 1:00 ET!

--
Erica Strother Marois
Community Strategist, ICMI
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