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Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.

Do you use spreadsheets or WFM software? Messages in this topic - RSS

kory_gage
kory_gage
Posts: 2


13 days ago
kory_gage
kory_gage
Posts: 2
Since we are dealing with small call centers, I am curious how many of you use a WFM software compared to Excel spreadsheets. What software are you using that wouldn't be super expensive for a small call center?

If you are using spreadsheets, are they just ones that you created yourself, or did you buy them from somewhere like SpreadsheetScheduler.com?
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SeaHawkins
SeaHawkins
Moderator
Posts: 6


13 days ago
SeaHawkins
SeaHawkins
Moderator
Posts: 6
We are currently using Excel spreadsheet that we've created internally. Nothing fancy, but it gets the job done.
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