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Creating Memorable Service Experiences Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 71


5/2/2017
ericamarois
ericamarois
Moderator
Posts: 71
Hi, friends!

It's time for another #ICMIchat, and today we'll talk about ways to create memorable service experiences. Here are the questions we'll discuss:

Q1: In your opinion, what are the characteristics of an average customer service experience? How does it look/feel to customers?
Q2: In your opinion, what are the characteristics of a memorable experience? How does it look/feel?
Q3: What was the last truly memorable service experience you had & what made it unique?
Q4: "That's not our policy" is an experience-killing phrase. What are some better phrases to use/better approaches to take?
Q5: Passion is a key ingredient for memorable service. How can #cctr leaders inspire passion from the frontline team?
Q6: Simplicity is often a service differentiator. What are some practical ways the #cctr can simplify the experience for customers?
Q7: What are the most common service mistakes you see companies make?
Q8: What's one simple change you'd like to make to enhance the service experience you provide?

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Erica Strother Marois
Community Strategist, ICMI
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