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Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.

Hold % and Duration on Hold Messages in this topic - RSS

54smac
54smac
Posts: 1


4/29/2017
54smac
54smac
Posts: 1
Hi All,

I just wanted to see if anyone had a view as the best practice around acceptable % of calls placed on hold as well as the acceptable average hold time.

Thank you,
Shane
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