Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.
Ways to Optimize Your Contact Center
12 days ago
As I mentioned last week, our goals for Contact Center Expo & Conference are to help you connect with your peers, get inspired, and optimize your contact center.
Over the last two weeks, we covered networking and inspiration. Now it's time to chat about optimizing your contact center! Please join me today at 1:00 ET.
Here are the questions we'll discuss:
Q1: What advice can you share to help other #cctr leaders improve their quality monitoring & coaching program?
Q2: What strategies/techniques work best to tackle employee turnover?
Q3: If you could change anything about your hiring & onboarding process, what would you change & why?
Q4: What's your process for following up with dissatisfied customers?
Q5: In what ways can technology improve the agent and customer experience?
Q6: What tips do you have for implementing new technology? How can you avoid negative impacts on service during the transition?
Q7: What's one way United Airlines could optimize their service to prevent future #CX snafus?
Erica Strother Marois
Community Strategist, ICMI