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Provider Service Call Center: Industry Standards Messages in this topic - RSS

pbonaccorsi
pbonaccorsi
Posts: 1


13 days ago
pbonaccorsi
pbonaccorsi
Posts: 1
Looking for feedback on ASA or % calls answered standard for provider calls - claims status, member eligibility and other miscellaneous issues. Claim adjustments are not performed during the calls. We serve Medicaid, QHP and Dual Eligible member markets. Currently proposing metrics of 90% calls answered within 90 seconds.
Please feel free to provide your current SL, etc. Thanks from Peter Bonaccorsi
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