Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.
Where do you find workplace inspiration?
19 days ago
We could all use a little inspiration, right?
As we gear up for ICMI's Contact Center Expo & Conference, we're so excited to help contact center leaders connect with their peers, be inspired, and optimize their contact centers.
Last week Neal Topf hosted a chat to help us all learn to connect & network with confidence. This week we'll cover the inspiration part!
Here are the questions:
Q1: What role, if any, do you think music/sound can play in creating a more inspiring workplace?
Q2: Aesthetically speaking, what would your dream contact center look like? How could this benefit agents?
Q3: On work days when you're not feeling creative or productive, how do you get your mojo back?
Q4: One bad call can bring an agent's productivity to a screeching halt. How do you help agents recover from difficult contacts?
Q5: Does your team participate in any charitable activities together? In what ways does this impact morale & performance? #ICMIchat
Q6: Who or what motivates you to do your best work?
Q7: Which companies/contact centers inspire you to step up your game?
Join us at 1:00 ET today to discuss!
Erica Strother Marois
Community Strategist, ICMI