ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Collecting & Acting on Employee Engagement Data Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 71


3/28/2017
ericamarois
ericamarois
Moderator
Posts: 71
Hi, friends!
Last week we brainstormed ways to collect voice of the customer feedback. Today, we're turning our attention to employees. What's the best way to measure employee satisfaction and engagement? How can you use that data to improve engagement and morale? Join us today to discuss! (1:00 ET)
Q1: Do you measure and report on employee satisfaction in your center? Why/why not?
Q2: Which metrics are the best indicator of employee satisfaction? Why?
Q3: Is there a difference between employee satisfaction and employee engagement?
Q4: What are the key drivers of employee satisfaction? Employee engagement?
Q5: What are good questions to ask on an employee satisfaction survey? How often should you survey employees?
Q6: What are some creative & informal ways to collect employee satisfaction feedback?
Q7: What's one simple thing you can do to improve employee satisfaction on your team?

--
Erica Strother Marois
Community Strategist, ICMI
0 link






Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software