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How to Share Success with the Team Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 56


3/14/2017
ericamarois
ericamarois
Moderator
Posts: 56
It's that time again! We hope you'll join us today at 1:00 ET for another #ICMIchat. Today we're discussing ways to share success with your team, as well as the organization as a whole. Here are the questions we'll cover:

Q1: Does your contact center use digital billboards/signage to report live metrics to the team? Why/why not? #ICMIchat
Q2: What are some ways to make team meetings more lively and meaningful? #ICMIchat
Q3: How do you encourage and empower employees to recognize and celebrate the success of their peers? #ICMIchat

Q4: What is one unique metric your company tracks to measure customer service success? #ICMIchat
Q5: Is meeting all the contact center's metrics goals a true indication of success? If not, what is? #ICMIchat
Q6: How do you communicate missed metrics goals to agents without crushing confidence and morale? #ICMIchat
Q7: How do you celebrate & communicate contact center wins with the rest of the company? #ICMIchat

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Erica Strother Marois
Community Strategist, ICMI
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