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How to Show Love To Your Customers Messages in this topic - RSS

jrobbins
jrobbins
Posts: 14


2/14/2017
jrobbins
jrobbins
Posts: 14
Hi Everyone,


Justin Robbins (@JustinMRobbins) here & I'll be this week's host for our Valentine's Day edition of #ICMIchat.


Join me at 1pm ET on February 14, 2017 to discuss the following questions


Q1: How do you enable customers to contact your company when & where they need (and want) you the most.


Q2: Do you leverage social media or other methods to publically show customers appreciation? If so, how?


Q3: Customers love it when you personalize their experience. In what ways does your company personalize the #cx?


Q4: Sometimes, showing customers love means bending the rules. Do you empower agents to use discretion? What parameters are set?


Q5: You celebrate milestones with your BAE, so why not w/ customer loyalty too? How does your #cctr recognize loyal customers?


Q6: Customers are tired of #FakeBrands. How do you enable your customers to have an authentic relationship with your brand?


Q7: In what ways do you set yourself apart from the competition & encourage customers to choose your brand as their Valentine?


Q8: In what unique & fun ways does your company surprise & delight your customers?


I can't wait to see you there!
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