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How to Show Love To Your Customers
8 days ago
Justin Robbins (@JustinMRobbins) here & I'll be this week's host for our Valentine's Day edition of #ICMIchat.
Join me at 1pm ET on February 14, 2017 to discuss the following questions
Q1: How do you enable customers to contact your company when & where they need (and want) you the most.
Q2: Do you leverage social media or other methods to publically show customers appreciation? If so, how?
Q3: Customers love it when you personalize their experience. In what ways does your company personalize the #cx?
Q4: Sometimes, showing customers love means bending the rules. Do you empower agents to use discretion? What parameters are set?
Q5: You celebrate milestones with your BAE, so why not w/ customer loyalty too? How does your #cctr recognize loyal customers?
Q6: Customers are tired of #FakeBrands. How do you enable your customers to have an authentic relationship with your brand?
Q7: In what ways do you set yourself apart from the competition & encourage customers to choose your brand as their Valentine?
Q8: In what unique & fun ways does your company surprise & delight your customers?
I can't wait to see you there!