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Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.

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marla.freeman
marla.freeman
Posts: 1


2/9/2017
marla.freeman
marla.freeman
Posts: 1
I manage a call center of approximately 50 agents and our budget is quite tight. We do not have much down time with call volume and in recent months the down time has not been consistent. One of the main struggles that we have is being able to meet with our agents in a group setting to provide regular company updates, team coaching, etc. I would like to get feedback from other smaller call centers to see how team meetings are managed without creating overtime. Thanks in advance for your feedback!
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