ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

How to Create a Seamless Customer Experience Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 71


11/15/2016
ericamarois
ericamarois
Moderator
Posts: 71
Calling all contact center, customer service, and customer experience leaders! It's time for another #ICMIchat and we want your opinions and expertise. Please join us today at 1pm ET for a one-hour discussion on creating seamless customer experiences. Neal Topf is today's host, and here are the questions we'll cover:

Q1: How do you define customer experience? #ICMIchat
Q2: What does it mean to deliver a seamless customer experience? #ICMIchat

Q3: What prevents businesses from delivering a seamless customer experience? #ICMIchat

Q4: How can the contact center best work with other departments to drive consistency across customer touchpoints? #ICMIchat

Q5: What role should technology play in the customer journey? #ICMIchat

Q6: What are some brands you think do an exceptional job of providing a seamless service experience? #ICMIchat

Q7: What’s one simple change you can make in 2017 to improve the experience for your customers? #ICMIchat


Everyone is welcome, so please spread the word and invite a friend!


Look forward to chatting soon,
Erica

--
Erica Strother Marois
Community Strategist, ICMI
0 link






Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software