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What Do Today's Customers Really Expect? Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 79


10/11/2016
ericamarois
ericamarois
Moderator
Posts: 79
Are customer expectations on the rise? If so, what role (if any) does technology play in shaping expectations? According to Brad Cleveland, today's customers have ten key expectations. Join me today at 1pm ET as we discuss a few of those. Come prepared to learn and share your thoughts on the drivers of great customer experiences. Bonus points if you invite a friend!

Here are the questions we'll cover:

Q1: How has working in customer service impacted your service expectations? #ICMIchat
Q2: What does contact center accessibility mean today? #ICMIchat
Q3: What are some simple ways to ensure frontline agents are always empowered with the information they need? #ICMIchat
Q4: What are some of the biggest stumbling blocks to achieving FCR, and how can the contact center overcome them? #ICMIchat
Q5: Customers are inundated with more information than ever before. What’s the most effective way to initiate follow-up? #ICMIchat
Q6: What’s the best way communicate & demonstrate a philanthropic commitment to customers? #ICMIchat

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Erica Strother Marois
Community Strategist, ICMI
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