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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Empowering Customer Service Excellence Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 71


8/30/2016
ericamarois
ericamarois
Moderator
Posts: 71
Hi, #ICMIchat friends!

I'm excited to be your host today. This chat was inspired by Contact Center Demo & Conference (#CCDemo).

Our goal at #CCDemo is to empower customer service excellence. To do that, we focus on people management, operations, strategy & technology. Those are the same areas we'll focus on during today's chat!

Here are all the questions, along with links to the sessions that inspired them:
Q1: What tips can you share for injecting positivity in the workplace? #ICMIchat (Inspired by @LoyaltyFactor's session)
Q2: What do you see as the leading causes of burnout in your center? How are you working to combat them? #ICMIchat (Inspired by @toister's session)
Q3: What are some simple, low-cost ways to share new product knowledge w/ the frontline and across the organization? #ICMIchat (Inspired by Pete McGarahan's session)
Q4: What’s one new metrics you’d like to add to the dashboard in 2017? Why? #ICMIchat (Inspired by @NateDeeds)
Q5: How do you encourage agents to lead change in your organization? #ICMIchat (Inspired by @Nichole_Mercer’s session)
Q6: Do you have any advice for speeding up the contact center vendor selection, implementation,and onboarding process? #ICMIchat (Inspired by Lori Bocklund's session)


Hope to see you at 1pm ET today!

--
Erica Strother Marois
Community Strategist, ICMI
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