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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Recap: Reducing Customer Effort Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 75


6/8/2016
ericamarois
ericamarois
Moderator
Posts: 75
Hey guys! Thanks for another awesome chat yesterday.

You can the transcript from our conversation here: https://storify.com/ens0204/june-7-2016-icmichat-recap

Look for a condensed recap tomorrow!

Cheers,
Erica

--
Erica Strother Marois
Community Strategist, ICMI
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bradleyyoung04
bradleyyoung04
Posts: 7


6/10/2016
bradleyyoung04
bradleyyoung04
Posts: 7
@Educationatwork's "A3: Knowing prior context/information, omni-channel capabilities being executed well. In addition, transpareny & prompt follow ups #icmichat" was a particularly resounding point - we all need to strive towards better customer experience. Another great chat, thanks ICMI!
edited by lfarney on 6/10/2016
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