ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

6/7 Questions: Reducing Customer Effort Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 71


6/7/2016
ericamarois
ericamarois
Moderator
Posts: 71
Hi guys!

Today we're chatting about reducing customer effort and Nate (@CustomerIsFirst) is our host. Hope you'll join us at 1:00 ET!

Here's what we'll cover:

Q1: What does customer effort mean to you?
Q2: Does your company measure customer effort? If so, how? If not, why?
Q3: What are some characteristics of a “low effort” experience?
Q4: What are some characteristics of a “HIGH effort” experience?
Q5: What are some helpful ways to reduce customer effort?
Q6: Do you know any brands that do a great job delivering an effortless experience?

--
Erica Strother Marois
Community Strategist, ICMI
0 link






Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software