ICMI Contact Center Forum

Home#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

5/31 Questions: What Really Works in Training Messages in this topic - RSS

ericamarois
ericamarois
Moderator
Posts: 78


5/31/2016
ericamarois
ericamarois
Moderator
Posts: 78
Hey guys!

Hope you all had a great Memorial Day Weekend.

Please join us today at 1pm ET for a chat on contact center training myths. Neal Topf is our host.

Here are the questions we'll discuss:

Q1: Do you think “styles” of learning impact the effectiveness of employee training? Why/why not?
Q2: Research shows that senses impact retention of new info. What are some ways to use all 5 senses in employee training?
Q3: What do you think is more effective: shorter 10-20 minute training sessions, or longer classroom lectures? Why?
Q4: Myth or fact: millennials prefer to learn through gamification. Why?
Q5: What’s the best way to ensure employees retain and apply their new knowledge post-training?
Q6: Role-playing in the contact center: effective or a distraction? What are some other alternatives?

--
Erica Strother Marois
Community Strategist, ICMI
0 link






Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software